1.Q:Why doesn’t your search light contain a battery?
A:Due to the restrictions on the batteries for each logistics, we cannot send you batteries in this product. You can buy 12v batteries in your local store. If you find it difficult to buy a battery in your area, we can sell it to you.
2.Q:How long does it take for me to see the update of logistics information when you fill out the shipping notice on the platform?
A:The parcels are sent by DHL, UPS, TNT, Fedex, EMS and Aramex. The general customer service will update the logistics information three days after the delivery notification is filled on the platform.China Post registered Air Mail and China Post Air Parcel These two methods are generally updated within one week. please wait with patience.
3.Q;I haven’t received any goods after parcel delivery. What should I do at this time?
A:First of all, you contact the seller in time, we will help you track the logistics. If the parcel is not dispatched, we will promptly dispatch the logistics company. If the package is lost, we will make claims.
4.Q:When I received the parcel, the appearance of the parcel was seriously damaged. What should I do?
A:There are two ways. First, contact your local post office to make a claim. Second, do not sign first, open the parcel to see if something inside has been damaged, then take pictures and contact the seller in time.
5.Q:My product has been broken for some time. Will the seller give me compensation?
A:The warranty period for our products is one year. During this time, if your product can not be used normally, please send the product photograph or upload video to the seller, we will see whether it is artificial damage or the quality of the product itself. Then deal with the actual situation.
1.We accept T/T,Paypal,Western Union,L/C,etc… We accept all payment methods are secure and covered by Aliexpress Service Pledge.
2.Full payment must be made within 7 days of playing your order.
3.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility.
4.Please check with your country customs office to determine what these additional costs will be prior to bidding or buying, thanks.
1.Worldwide Shipping, Please kindly notice that there will be $20 for the extra shipping cost if your areas are remote area.
2.Package will be sent out within 3-7 days.
3.Make sure you provide the correct delivery address and telephone . All items will only be shipped to the shipping address provided by you.
4. If you want to change the shipping address, pls leave a note on Message. Please be aware that delivery time may be longer if the items be inspected by customs.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season. You can also get the tracking information from official website.
6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you Asap. Our goal is customer satisfaction!
The seller shipping method includes the following methods:
1.You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and we will not issue you a refund or replacement.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.
3.Evidences Guide:
1). Photos of the broken bulbs
You will be required to take clear photos and email us. The photos should include the bulb with power on and with power off.
2). Videos of the broken bulbs
If photos are not able to prove the LED lamp are defective, a video is required. Please connect the bulb with a 12V power adapter and show us in the video that you have connected the bulb correctly with the power cords. Thanks.
4. If you are not satisfied with the products, it is ok to return to us within 15 days. We will full refund to you after receiving the return parcel, but you have to pay the shipping charge.
5.If more than 60 days not received your package, please contact us for extend shipment protection. Or we will check whether you can receive package, If not, we will full refund to you.
Noted: Artificially damaged is not included in the return policy.
1. 1 year manufacturer`s limited warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items must be reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. We do not repair or replace items with an expired warranty.
3. You agree to all of the above-listed policies upon ordering on aliexpress!
1.Please give us5 star feedback when you receive the package.
2.If you have any question please feel free to contact with us, we will reply you at first time. Please don’t open the dispute.
3.We maintain high standards of excellence and strive for 100% customer satisfaction! If you have any question, please feel free to contact with us, we will reply you at first time. Please don’t open the dispute.
